EXCELLENT WORK-LIFE BALANCE, FAMILY ATMOSPHERE

THE COMPANY

EmpireEMCO is a solutions leader in the rigid packaging industry throughout the United States and internationally. Through our brand, we are committed to helping our customers create and grow their businesses by providing a customizable mix of packaging solutions, including bottles, jars, caps, closures, CRC caps, pumps, trigger sprayers, fingertip sprayers, glass, tubes, flex packaging, and much more.

Our passion is delivering innovative packaging solutions, exceptional customer service, and the highest quality products at the best value. We believe our employees are the foundation of our success and strive to create a supportive, family-oriented work environment where everyone contributes to our continued growth.

Customer Service Representative

Location: United States (Remote)
Job Type: Full-time | Flexible Hours | Work-from-Home
Packaging Experience: Preferred, but not required
Pay: Competitive hourly wage based on experience
To Apply: Please submit your resume with salary requirements to smeyer@empireemco.com

We’re looking for an organized, customer-focused Customer Service Representative to join our growing team. In this role, you’ll partner with a Regional Sales Manager to support customers throughout every stage of the sales process—from quoting and sampling to order management and delivery.

This position is ideal for someone who enjoys building relationships, solving problems, and providing exceptional customer service while working independently in a remote environment.

Key Responsibilities

• Serve as the primary point of contact for customers, providing prompt, professional service
• Prepare and manage customer quotes
• Process customer orders accurately and efficiently
• Coordinate sample requests, drawings, and product information
• Track orders and provide proactive updates to customers
• Work closely with vendors to ensure timely production and shipment
• Support Regional Sales Managers with customer projects and daily activities
• Enter and maintain quotes, sales orders, and purchase orders in our ERP system
• Maintain organized electronic customer files and documentation
• Assist with inventory availability, pricing requests, and order status inquiries
• Follow up on customer questions, open projects, and past-due invoices
• Resolve customer issues quickly and professionally
• Provide administrative support and assist with special projects as needed

Qualifications

• Minimum of 3 years of customer service, inside sales, or administrative experience
• Packaging or distribution industry experience preferred, but not required
• Outstanding communication and relationship-building skills
• Highly organized with exceptional attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Self-motivated and comfortable working independently from home
• Strong problem-solving and critical-thinking abilities
• Excellent customer service mindset
• Proficiency with Microsoft Excel, Word, Outlook, and Microsoft Office
• Experience with ERP systems (Epicor a plus)
• Adobe Acrobat Pro experience is a plus, but not required

Travel

• Occasional travel with your Regional Sales Manager to customer visits and industry trade shows
• Must be comfortable traveling by automobile and air
• Overnight travel is minimal and typically limited to approximately one overnight stay every two years

What We’re Looking For

• Positive, energetic professional
• Strong communicator with a customer-first attitude
• Team player who enjoys collaborating across departments
• Excellent organizational and follow-up skills
• Reliable, dependable, and self-disciplined
• Comfortable balancing multiple projects and deadlines
• Committed to delivering exceptional customer experiences

Work Schedule

• Flexible work schedule
• Office hours are 7:00 AM – 6:00 PM
• Choose your own 7.5-hour workday within those hours (plus a one-hour lunch)
• Primarily remote position
• We value a healthy work-life balance while maintaining excellent customer service

Compensation Includes

• Competitive Hourly Position
• Medical Insurance
• Dental Insurance
• Life Insurance
• Short-Term Disability
• Long-Term Disability
• 401(k) Retirement Plan
• Paid Vacation
• 10 Company Paid Holidays
• 2 Personal Days

Location & Type: Full-time remote employment within the United States.

Please submit your resume with salary requirements to: smeyer@empireemco.com