MEET OUR TEAM
Regional Account Support Team
The Team Behind Your Packaging Expert
Great packaging solutions require more than finding the right bottle, jar, closure, or dispensing system. They also require responsive communication, accurate coordination, reliable inventory planning, and attention to every detail.
Empire EMCO’s Regional Account Coordinators and Sales Support professionals work alongside our Regional Packaging Experts to help keep customer orders, packaging projects, and inventory programs moving forward.
From your first request through delivery and ongoing replenishment, this experienced team helps provide the responsive support and dependable follow-through manufacturers need.
Dedicated Support Throughout Your Packaging Journey
Our Regional Account Coordinators serve as an important connection between customers, Regional Packaging Experts, manufacturing partners, warehouses, and logistics providers.
They understand your account, your packaging requirements, your ordering patterns, and the details that help your operation run smoothly. By working closely with your Regional Packaging Expert, they help ensure questions are answered, information is communicated, and each stage of your packaging program stays coordinated.
Our Regional Account Coordinators Help With:
- Preparing quotes and gathering product information
- Processing and managing customer orders
- Providing order status and delivery updates
- Coordinating samples and product evaluations
- Supporting inventory and warehousing programs
- Monitoring packaging availability and lead times
- Coordinating domestic and international freight
- Communicating with manufacturing partners
- Maintaining account and product information
- Helping resolve order, delivery, and supply-chain concerns
- Supporting recurring orders and replenishment programs
- Coordinating details for new packaging projects
One Team Focused on Your Success
Your Regional Packaging Expert
Your Regional Packaging Expert works with you to understand your product, operation, market, and business objectives. They help identify the right packaging, develop custom solutions, solve technical challenges, and uncover opportunities to improve cost, performance, sustainability, and supply-chain reliability.
Your Regional Account Coordinator
Your Regional Account Coordinator supports the daily details that keep those solutions moving. They help coordinate quotations, samples, orders, inventory, freight, production updates, and communication between everyone involved.
Our Sales Support Team
Our broader Sales Support team provides additional administrative, sourcing, logistics, and customer-service assistance. Together, they help create a consistent and responsive experience from initial inquiry through delivery and reorder.
Together, your Regional Packaging Expert and support team provide a coordinated approach to packaging—combining strategic expertise with dependable day-to-day execution.
More Than Order Processing
Our Regional Account Coordinators are experienced packaging professionals who understand that every order supports a larger business objective.
A delayed component can affect a production schedule. An inventory shortage can interrupt a product launch. A missed specification can create costly operational problems.
That is why our team looks beyond individual transactions. They help monitor the details, anticipate needs, communicate changes, and connect customers with the appropriate Empire EMCO resources.
Whether you are placing a routine reorder, launching a new product, managing multiple packaging components, or navigating a supply-chain challenge, our support team is here to help.
Susan Meyer
Executive Assistant | Executive Operations & Strategic Project Support
With 30 years at Empire EMCO, Susan Meyer provides executive and operational support that helps keep key business initiatives, supplier communications, and strategic projects moving efficiently. As Executive Assistant to Gary Burns, she coordinates executive operations while supporting initiatives that contribute to informed decision-making across the organization.
Susan’s responsibilities include special project management, executive support, travel and event coordination, and monitoring resin market activity, raw material cost changes, and packaging industry trends. Her work provides valuable insight into factors that can influence packaging costs, sourcing strategies, and supply chain planning, helping Empire EMCO remain responsive to changing market conditions.
Prior to joining Empire EMCO, Susan served as an Administrative Assistant and Financial Analyst for a national hand cleaner manufacturer and also worked for a public accounting (CPA) firm. This combination of manufacturing, financial, and administrative experience gives her a strong foundation in business operations, analytical reporting, and project coordination.
Susan earned a Bachelor of Science in Business Administration with a concentration in Accounting from the University at Buffalo, bringing both financial acumen and organizational expertise to her role.
Outside of work, Susan enjoys spending time with her family—especially her granddaughter—and loves baking.
Susan enjoys the challenge of managing new projects and collaborating across departments to support Empire EMCO’s continued growth. She believes that meaningful work comes from combining dedication, teamwork, and a genuine passion for helping others succeed.
Areas of Expertise
- 30 Years with Empire EMCO
- Executive Administration
- Strategic Project Coordination
- Executive Operations Support
- Resin Market Monitoring
- Raw Material Cost Analysis
- Packaging Industry Trends
- Travel & Event Coordination
- Business Operations
- Financial Analysis
- Supply Chain Market Intelligence
Danielle Alessandra
Regional Account Coordinator
With 33 years at Empire EMCO, Danielle “Dani” has built extensive experience supporting manufacturers throughout the Southeastern United States, Mid-Atlantic region, and Canada. As a Regional Account Coordinator, she partners with Dan Roundy to coordinate packaging programs, helping customers move projects efficiently from concept through production and delivery.
Throughout her three decades with Empire EMCO, Dani has served in multiple roles, giving her a broad understanding of rigid packaging operations, order management, supplier coordination, inventory planning, freight logistics, and customer account support. Her experience across the organization allows her to anticipate customer needs, resolve operational challenges, and coordinate packaging programs that support production schedules and business objectives.
Dani works closely with customers, suppliers, and Empire EMCO’s sales and operations teams to ensure every stage of the packaging process is managed with accuracy and responsiveness. She enjoys seeing a packaging project evolve from sourcing and development to a finished product on the retail shelf, knowing that successful coordination behind the scenes contributes to a successful product launch.
Outside of work, Dani enjoys running, hiking, traveling to her son’s sporting events, and advocating for animal welfare. She also cares for two rescue dogs and is inspired by those who stand up for those who cannot speak for themselves.
Areas of Expertise
- 33 Years with Empire EMCO
- Regional Account Coordination
- Southeastern United States, Mid-Atlantic & Canada Territory Support
- Order Management
- Supplier Coordination
- Inventory Planning
- Freight & Logistics Coordination
- Packaging Procurement
- Rigid Packaging Operations
- Supply Chain Coordination
- Customer Account Support
- Packaging Program Management
Deanne Andolina
Regional Account Coordinator | Empire EMCO West Coast Packaging Operations
With more than 25 years at Empire EMCO, Deanne Andolina plays a vital role in supporting manufacturers throughout the Western United States. As Regional Account Coordinator, she partners with Kevin Curtin to coordinate packaging programs, manage daily operations, and ensure projects move efficiently from quotation through delivery.
Deanne serves as the primary liaison between customers, suppliers, and manufacturing partners, overseeing order processing, supplier communication, inventory coordination, freight logistics, and customer account support. Her decades of experience in rigid packaging operations enable her to proactively manage every stage of the order process, helping customers maintain production schedules and resolve challenges before they impact their business.
Prior to joining Empire EMCO, Deanne gained valuable customer service experience with a national hair care company, strengthening the relationship management and operational skills she continues to apply today. She also demonstrated her commitment to Empire EMCO by relocating across the country to support the company’s expansion into the Western United States, bringing her extensive packaging knowledge and operational expertise to customers throughout the region.
Over more than two decades with Empire EMCO, Deanne has built deep expertise in packaging procurement, order management, supply chain coordination, supplier relations, and logistics management. Her focus is ensuring every packaging program remains organized, responsive, and aligned with each customer’s operational requirements.
Outside of work, Deanne enjoys spending time with family and friends, spoiling her pets, and reading whenever she has the opportunity.
Her guiding principle is simple:
“Do the right thing, even when no one is looking.”
Helping customers solve problems and supporting successful outcomes continues to be one of the most rewarding parts of her career.
Areas of Expertise
- 25 Years with Empire EMCO
- Regional Account Coordination
- Western United States Territory
- Order Processing & Order Management
- Packaging Procurement
- Supplier Communication
- Inventory Coordination
- Freight & Logistics Management
- Rigid Packaging Operations
- Supply Chain Coordination
- Customer Account Support
- Packaging Program Management
Jennifer Bieber
Regional Account Coordinator | Empire EMCO Midwest Packaging Operations
With 32 years at Empire EMCO, Jennifer Bieber provides manufacturers throughout the Midwest with the operational support needed to keep packaging programs running efficiently. As a Regional Account Coordinator, she manages the day-to-day coordination that helps customers maintain production schedules, optimize inventory, and ensure products move through the supply chain without unnecessary delays.
Jennifer’s responsibilities include order management, inventory management, domestic and international freight coordination, supplier communication, and customer account support. Working closely with Empire EMCO’s sales team, suppliers, and logistics partners, she helps customers navigate the complexities of packaging procurement while supporting consistent, on-time delivery of rigid packaging solutions.
Over nearly three decades with Empire EMCO, Jennifer has developed extensive knowledge of rigid packaging operations, supply chain coordination, inventory planning, freight logistics, and customer order management. Her experience allows her to anticipate challenges, coordinate effective solutions, and keep packaging projects moving from purchase order through delivery.
Jennifer enjoys solving complex customer challenges and believes that strong operational execution plays an important role in helping manufacturers grow. By coordinating every stage of the order process, she helps customers focus on their business while Empire EMCO manages the details behind the scenes.
Outside of work, Jennifer enjoys spending time with her family. She embraces challenges with the belief:
“Life is not about weathering the storm; it’s about learning to dance in the rain.”
Areas of Expertise
- 32 Years with Empire EMCO
- Regional Account Coordination
- Midwest Territory Support
- Order Management
- Inventory Management
- Domestic & International Freight Coordination
- Supply Chain Coordination
- Supplier Communication
- Customer Order Management
- Rigid Packaging Operations
- Logistics & Distribution Support
- Packaging Program Coordination
Tracy Sheldon
Regional Account Coordinator | Empire EMCO Ohio, Michigan & Western PA
With 7 years at Empire EMCO, Tracy Sheldon supports manufacturers throughout Ohio, Michigan, and Western Pennsylvania by coordinating packaging programs and serving as the primary link between customers, suppliers, and Empire EMCO’s sales team. After joining the company in an expediting role, Tracy quickly demonstrated her operational expertise and was promoted to Regional Account Coordinator.
Before entering the packaging industry, Tracy built more than 24 years of customer service and operations experience in the retail industry, developing the organizational, communication, and problem-solving skills needed to manage fast-paced customer programs. Today, she applies that experience to coordinating order management, supplier communication, inventory planning, freight logistics, and customer account support for manufacturers across her territory.
Tracy works closely with customers to help keep packaging projects moving from quotation through delivery while supporting efficient communication across every stage of the supply chain. Her experience in expediting, logistics coordination, and packaging operations allows her to anticipate challenges, resolve issues quickly, and help customers maintain production schedules.
Known throughout Empire EMCO as “Smiley” for her positive attitude, Tracy approaches every customer interaction with professionalism, responsiveness, and a commitment to delivering dependable service.
Outside of work, Tracy enjoys spending time with her family and pursuing her passion for photography.
Areas of Expertise
- 7 Years with Empire EMCO
- 24 Years of Customer Service & Operations Experience
- Regional Account Coordination
- Ohio, Michigan & Western Pennsylvania Territory
- Order Management
- Expediting & Order Coordination
- Supplier Communication
- Inventory Planning
- Freight & Logistics Coordination
- Rigid Packaging Operations
- Supply Chain Coordination
- Customer Account Support
Christine Belyea
Regional Account Coordinator | Empire EMCO Eastern United States Packaging Operations
With more than 42 years at Empire EMCO, Christine Belyea provides manufacturers with the experience and operational expertise needed to keep complex packaging programs moving efficiently. As Regional Account Coordinator, she supports Dan Roundy’s territory, serving customers throughout the Eastern United States as well as portions of the Midwest and Southern United States.
Christine works closely with customers, suppliers, and Empire EMCO’s sales team to coordinate order management, inventory planning, supplier communication, freight coordination, and customer account support. Her decades of experience have given her extensive knowledge of rigid packaging operations, packaging procurement, supply chain coordination, and supplier management, enabling her to proactively resolve challenges and maintain continuity throughout the packaging process.
Throughout her career, Christine has focused on helping customers identify the best packaging system for their application while maximizing value through strategic sourcing and competitive pricing. Her understanding of packaging operations and long-standing relationships with suppliers allow her to support customers with practical, efficient solutions that align with their production requirements and business objectives.
Outside of work, Christine enjoys spending time with her children, who are her greatest source of pride, and exploring new hiking destinations.
Areas of Expertise
- 42 Years with Empire EMCO
- Regional Account Coordination
- Eastern United States, Midwest & Southern Territory Support
- Order Management
- Inventory Planning
- Supplier Communication
- Freight & Logistics Coordination
- Packaging Procurement
- Rigid Packaging Operations
- Supply Chain Coordination
- Strategic Packaging Sourcing
- Customer Account Management
Kathy Lorenz
Regional Account Coordinator | Empire EMCO Northeastern Packaging Operations
With 31 years at Empire EMCO, Kathy Lorenz has helped manufacturers throughout the Northeastern United States coordinate packaging programs that keep production moving and supply chains operating efficiently. As a Regional Account Coordinator, she serves as a central point of contact, supporting customers from sourcing through order fulfillment.
Kathy works closely with customers, suppliers, and Empire EMCO’s sales team to source new rigid packaging solutions, coordinate order management, monitor inventory requirements, and oversee timely delivery. Her extensive experience enables her to navigate supplier relationships, manage logistics, and help customers secure packaging solutions that align with their production schedules, quality requirements, and cost objectives.
Over more than three decades with Empire EMCO, Kathy has developed deep expertise in rigid packaging sourcing, supplier coordination, order management, inventory planning, freight coordination, and customer account support. Her knowledge of packaging operations allows her to anticipate challenges, streamline communication, and keep projects progressing efficiently from quotation through delivery.
During the Kansas City Chiefs’ Super Bowl season, one customer affectionately nicknamed Kathy the “Patrick Mahomes of Packaging”—a reflection of her ability to consistently coordinate successful outcomes and keep complex packaging programs moving forward.
Areas of Expertise
- 31 Years with Empire EMCO
- Regional Account Coordination
- Southeastern United States Territory
- Rigid Packaging Sourcing
- Order Management
- Inventory Planning
- Supplier Coordination
- Domestic & International Logistics
- Customer Account Support
- Packaging Procurement
- Supply Chain Coordination
- Packaging Program Management
Chrissy Schambs
Regional Account Coordinator | Empire EMCO Southeastern Packaging Operations
With 4 years at Empire EMCO and more than 18 years of experience in sales and sales support, Chrissy Schambs helps manufacturers throughout the Southeastern United States manage packaging programs with responsive coordination and dependable execution. She works closely with customers, suppliers, and Empire EMCO’s sales team to ensure packaging projects remain on schedule from quotation through delivery.
As a Regional Account Coordinator, Chrissy supports customers with order management, supplier communication, inventory coordination, freight logistics, and customer account support. Her extensive background in sales and customer support enables her to anticipate customer needs, coordinate solutions efficiently, and maintain clear communication throughout every stage of the packaging process.
Chrissy’s experience has equipped her with a strong understanding of rigid packaging operations, supply chain coordination, packaging procurement, and customer relationship management. She believes successful packaging partnerships are built through responsiveness, product knowledge, proactive communication, and a commitment to helping customers overcome operational challenges.
Outside of work, Chrissy enjoys traveling throughout the Caribbean, spending time with her family, and relaxing at home with her two Bernese Mountain Dogs.
Areas of Expertise
- 4 Years with Empire EMCO
- 18+ Years of Sales & Sales Support Experience
- Regional Account Coordination
- Southeastern United States Territory
- Order Management
- Supplier Communication
- Inventory Coordination
- Freight & Logistics Coordination
- Packaging Procurement Support
- Rigid Packaging Operations
- Supply Chain Coordination
- Customer Relationship Management
Liz Hembree
Regional Account Coordinator | Empire EMCO Midatlantic Packaging Operations
With 2 years at Empire EMCO, Liz serves as a Regional Account Coordinator, supporting manufacturers by coordinating the day-to-day activities that keep packaging programs running efficiently. Working closely with customers, suppliers, and Empire EMCO’s sales team, she helps manage orders, monitor timelines, and maintain clear communication throughout every stage of the packaging process.
Before joining Empire EMCO, Liz built a strong professional background in the building products and wireless communications industries. Her experience managing customer accounts, coordinating projects, and solving operational challenges provides a solid foundation for supporting manufacturers with complex packaging requirements.
Liz works with customers and supplier partners to coordinate rigid packaging procurement, order management, inventory planning, supplier communication, and logistics. Her attention to detail and proactive approach help customers maintain production schedules, improve supply chain efficiency, and keep packaging projects moving from purchase order through delivery.
Outside of work, Liz enjoys spending time with her husband and their two daughters. She is an avid fan of the Buffalo Bills, Kansas State Wildcats, and college football and basketball. She also enjoys playing pinochle and supporting her daughters in their activities and sporting events.
Her personal philosophy is simple:
“Everything happens for a reason.”
Areas of Expertise
- 2 Years with Empire EMCO
- Regional Account Coordination
- Customer Account Support
- Order Management
- Supplier Communication
- Inventory Planning
- Logistics Coordination
- Rigid Packaging Operations
- Packaging Procurement Support
- Project Coordination
- Building Products Industry Experience
Mia Nance
Regional Account Coordinator | Empire EMCO Midwest Packaging Operations
As a Regional Account Coordinator at Empire EMCO, Mia Nance works closely with manufacturers, suppliers, and the sales team to help coordinate packaging programs from order placement through delivery. She supports customers with order management, supplier communication, inventory coordination, and logistics, helping ensure packaging projects stay organized and production schedules remain on track.
Although Mia has been with Empire EMCO for 2 years, she brings 12 years of customer support and account coordination experience in the automotive industry, where she managed complex customer requirements in a fast-paced manufacturing environment. That background provides her with a strong understanding of production timelines, supply chain coordination, and the importance of responsive communication—experience that translates directly to supporting today’s packaging manufacturers.
Mia works to simplify the packaging procurement process by coordinating with customers and supplier partners to resolve issues quickly, communicate accurate order information, and support reliable delivery of rigid packaging solutions. Her experience managing detailed customer programs helps customers remain focused on their operations while Empire EMCO manages the details behind the scenes.
Outside of work, Mia enjoys spending time with her husband and their two children, Mason and Evalie. She also enjoys visiting Northern Michigan and creating lasting memories with family and friends.
Her personal philosophy reflects the way she approaches every challenge:
“If there is a will, there is a way.”
Areas of Expertise
- 2 Years with Empire EMCO
- 12 Years of Automotive Industry Experience
- Regional Account Coordination
- Customer Account Support
- Order Management
- Supplier Communication
- Inventory Coordination
- Logistics & Freight Coordination
- Supply Chain Support
- Rigid Packaging Operations
- Packaging Procurement Support
- Manufacturing Customer Service
Sarah Lindsey
Compliance Specialist | Packaging Compliance & Quality
With 2 years at Empire EMCO and more than 7 years of experience in consumer and industrial packaging, Sarah Lindsey helps manufacturers navigate the compliance, quality, and regulatory requirements that support successful packaging programs. Her background enables customers to move projects forward with confidence while meeting documentation, material, and supplier expectations.
As Compliance Specialist, Sarah works closely with customers, suppliers, and manufacturing partners to support packaging compliance, quality assurance, regulatory documentation, supplier certifications, and material compliance. She helps ensure customers receive accurate technical information needed to evaluate packaging components, maintain compliance requirements, and streamline the approval process.
Sarah’s experience in both consumer packaging and industrial packaging provides her with a broad understanding of packaging materials, quality systems, supplier documentation, and compliance standards. She enjoys solving complex challenges and collaborating across departments to develop practical solutions that support customers’ packaging and supply chain objectives.
Sarah earned her Bachelor of Arts in Psychology from DePaul University, bringing strong communication, analytical thinking, and relationship-building skills to every customer interaction.
Outside of work, Sarah enjoys spending time with family and friends and taking advantage of every opportunity to be outdoors.
Areas of Expertise
- 2 Years with Empire EMCO
- 7+ Years of Packaging Industry Experience
- Packaging Compliance
- Quality Assurance
- Regulatory Documentation
- Supplier Certifications
- Material Compliance
- Consumer Packaging
- Industrial Packaging
- Technical Documentation
- Supplier Collaboration
- Packaging Quality Systems
- Customer Support
Order Management
We help manage orders from entry through delivery, providing updates and coordinating important information along the way.
Quotes and Product Information
Our team helps prepare quotations, gather specifications, confirm availability, and provide the information customers need to evaluate packaging options.
Samples and Project Coordination
We coordinate packaging samples, evaluations, documentation, and communication for new-product and packaging-development projects.
Inventory and Warehousing
We support inventory programs designed to improve packaging availability, manage replenishment, and reduce pressure on customer facilities.
Freight and Logistics
Our team works with suppliers, warehouses, carriers, and customers to coordinate domestic and international packaging shipments.
Ongoing Account Support
Because our coordinators become familiar with each customer’s products and ordering requirements, they can provide knowledgeable assistance with recurring needs.
Supply-Chain Communication
When availability, lead times, production schedules, or transportation conditions change, our team helps communicate updates and identify the appropriate next steps.
Problem Resolution
If an order or delivery issue occurs, your Regional Account Coordinator helps gather information, involve the right resources, and work toward a timely resolution.
Packaging Expertise Backed by Dedicated Support
Every Empire EMCO customer is supported by more than a Regional Packaging Expert. Our Regional Account Coordinators and Sales Support professionals help manage quotes, orders, inventory, logistics, supplier communication, and ongoing account needs. Together, they provide the proactive support that helps manufacturers keep packaging programs running efficiently from concept through replenishment.
Your Regional Account Coordinator works behind the scenes to connect these capabilities—coordinating suppliers, inventory, logistics, documentation, and communication so your packaging program runs smoothly from concept through delivery and every reorder thereafter.
FAQ’s
What is a Regional Account Coordinator?
A Regional Account Coordinator works alongside an Empire EMCO Regional Packaging Expert to support customer accounts. The coordinator assists with quotations, samples, order management, inventory, freight, delivery information, documentation, and day-to-day communication.
Who should I contact with a question about my order?
You may contact your Regional Account Coordinator for order status, delivery information, inventory questions, documentation, and other routine account needs. Your coordinator will involve your Regional Packaging Expert or another Empire EMCO specialist when needed.
Can the support team help me reorder packaging?
Yes. Your Regional Account Coordinator can help identify previously purchased items, confirm quantities, provide current information, and coordinate your reorder.
Can they help with a new packaging project?
Yes. Your coordinator can gather initial information, arrange samples, and connect you with the Regional Packaging Expert, engineer, sourcing professional, or other specialist best suited to your project.
Can Empire EMCO support inventory and warehousing programs?
Yes. Empire EMCO offers warehousing and inventory-management programs designed to improve product availability, support replenishment, and reduce supply-chain pressure.
Who handles technical packaging questions?
Your Regional Packaging Expert and Empire EMCO’s packaging engineering team handle technical recommendations, material selection, compatibility considerations, custom development, and packaging-performance challenges. Your Regional Account Coordinator can connect you with the appropriate expert.
Can the team assist with freight and delivery coordination?
Yes. Depending on the account and program, our team can help coordinate domestic and international freight, warehouse releases, shipping information, and delivery updates.
What happens when my regular contact is unavailable?
Our Regional Account Coordinators and Sales Support professionals work as part of a larger team. When possible, another team member will help address urgent needs and connect you with the appropriate resource.
Find the Team Supporting Your Region
Already working with an Empire EMCO Regional Packaging Expert? Meet the account coordinator and sales support professionals helping manage your packaging program.
Not sure who supports your location? Tell us where your business is located and what type of packaging you need. We will connect you with the right team.
Let’s Keep Your Packaging Program Moving
Whether you need help with an order, an inventory question, a packaging sample, a delivery update, or a new project, our Regional Account Coordinators and Sales Support team are ready to assist. Have a question? Connect with an Empire EMCO packaging expert for guidance on rigid packaging solutions.



